Privacy Policy

At Chicken FRS Runway, your trust is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or dine with us at our London café. We are committed to protecting your privacy and following all applicable data protection laws, including UK GDPR.

1. Data We Collect

• Contact Details: Name, email address, postal address and telephone number when you make a booking, subscribe to our newsletter, or send us an enquiry.
• Reservation & Order Information: Booking date and time, party size, special requests, order history (including in-café and online orders).
• Payment Data: Payment card details processed securely via third-party payment processors; we never store full card numbers on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages—collected via cookies, web beacons, and analytics tools.
• Preferences & Feedback: Dietary requirements, favourite dishes, subscription preferences, survey responses, and any feedback you provide.

2. How We Use Your Data

• Service Delivery: To confirm and manage your reservations, fulfil your orders, and answer your enquiries.
• Personalisation: To tailor our menu recommendations, promotions, and special events based on your preferences and order history.
• Marketing & Communications: To send you newsletters, offers, and updates—only if you have opted in. You may unsubscribe at any time.
• Analytics & Improvement: To analyse website usage, monitor performance, and improve our services and user experience.
• Legal & Safety: To comply with legal obligations, resolve disputes, enforce our terms, and maintain the safety and security of our premises.

3. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary to enable core website functionality (e.g., form submissions, login sessions).
• Performance Cookies: Collect anonymised data on page visits and site performance (e.g., Google Analytics).
• Functional Cookies: Remember your preferences (e.g., language choice, dietary filters).
• Advertising Cookies: Serve relevant ads based on your browsing behaviour. You can opt out via your browser settings or our cookie banner.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typical retention periods:

• Reservation & order records: up to 3 years
• Newsletter subscription data: until you unsubscribe
• Support & feedback correspondence: up to 1 year after resolution
• Analytics data: anonymised after 18 months

5. Third-Party Services

We may share your data with trusted third parties who assist us in operating our business, including:

• Payment Processors: Secure providers for handling card payments.
• Reservation Platforms: Online booking partners to manage table availability.
• Marketing & Email Services: Providers for email campaigns and newsletters.
• Analytics Providers: Tools for understanding site usage and performance.

All third parties are contractually obligated to protect your data in accordance with this policy and applicable laws.

6. Security Measures

We implement robust technical and organisational measures to protect your personal data, including:

• Secure Sockets Layer (SSL) encryption for data in transit
• Firewalls and intrusion detection systems
• Access controls limiting data to authorised personnel only
• Regular security audits and staff training

7. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect or maintain personal data from minors. If you believe we have obtained information from a child, please contact us to request deletion.

8. Your Rights

Under UK GDPR, you have several rights regarding your personal data:

• Right of Access: Request a copy of the data we hold about you.
• Right of Rectification: Ask us to correct any inaccuracies.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data where applicable.
• Right to Restrict Processing: Ask us to limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to certain types of processing, including direct marketing.

To exercise any of these rights, please email us at privacy@frsqins250.sbs or write to:
Chicken FRS Runway, Data Protection Officer,
12 Riverside Walk, London SE1 7JB

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate the most recent revision.

10. Contact Us

If you have any questions or concerns about this policy, please get in touch:

• Email: privacy@frsqins250.sbs
• Phone: +44 20 7946 0123
• Address: Chicken FRS Runway, 12 Riverside Walk, London SE1 7JB